Where possible, we offer multiple delivery options to suit your needs. As some of our gifts take longer to make than others, sometimes your order will arrive in multiple deliveries. Please check your basket for the delivery estimate for each of your items.
IMPACT OF CORONAVIRUS ON DELIVERIES
Whilst we continue to operate and dispatch orders, some delays in delivery may occur due to the Covid-19 virus. This is often due to staff shortages and therefore may differ locally. For that reason we cannot be specific about where any delays may occur, but Royal Mail do continue to make deliveries as normal where possible.
Delivery carriers, including Royal Mail, have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you.
ROYAL MAIL SERVICES
|Delivery Method||Delivery Timescale|
(Royal Mail Tracked 24)
|95% arrive the day after despatch*|
(Royal Mail Tracked 48)
|97.5% of orders arrive 2 days after despatch, and almost all within 3 days*|
(Royal Mail 24 - 1st Class)
|90% arrive the day after despatch*|
(Royal Mail 48 - 2nd Class)
|2-3 Working Days*|
* You'll receive an email from us once your items are despatched. This is when your delivery timescale will begin. Please note Royal Mail advise that delivery to some remote areas of the UK, such as Northern Scotland and outlying islands may take longer than stated.
SENDING YOUR GIFT DIRECTLY?
We do not include invoices in our packages, so you can send your gift directly to the recipient.
As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. This offer excludes personalised items.
If the non-personalised goods are returned within 7 working days of receipt then we will happily issue a full refund including postage and packing, or an exchange.
Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. Contact our friendly Customer Service department for a Freepost returns address or free returns label.
Piggy points are our exclusive loyalty scheme, rewarding you with 10 points for every £1 spent. Once you've collected 600 piggy points or more, you can redeem your points for any product on our website.
1 point = £0.01, so 100 points are worth £1.00.
To redeem your points, simply log in to your account.